Frequently Asked Questions (FAQ)
1. General Information
Q: What is Meticulous Making?
A: Meticulous Making is a woman-owned skincare brand committed to providing clean, cruelty-free, and eco-friendly products. Our mission is to help you achieve healthy, radiant skin with products that are as effective as they are gentle.
Q: Are your products cruelty-free?
A: Yes! All of our products are 100% cruelty-free, meaning we never test on animals at any stage of production.
Q: Are your products vegan?
A: Most of our products are vegan. Please check the product descriptions for specific information on ingredients.
Q: What does “clean ingredients” mean?
A: Clean ingredients refer to our commitment to using non-toxic, safe, and ethically sourced ingredients that are free from harmful chemicals like parabens, sulfates, and synthetic fragrances.
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2. Orders and Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add your favorites to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other payment methods as specified during checkout.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which usually takes 3-7 business days depending on your location.
Q: Do you offer international shipping?
A: No, we do not currently offer international shipping. We will offer international shipping soon; check back for updates.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.
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3. Returns and Refunds
Q: What is your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return your products within 30 days of purchase for a refund or exchange. Please refer to our Return Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at meticulousmaking@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: Can I get a refund for a subscription order?
A: Subscription orders are non-refundable once the billing cycle has started. However, you can cancel or pause your subscription for future orders. Please see our Subscription Policy for more information.
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4. Subscription Services
Q: How do I subscribe to a product?
A: You can subscribe to any eligible product on its product page by selecting your preferred delivery frequency (e.g., monthly, bi-monthly). Once selected, proceed to checkout as usual.
Q: Can I change my subscription details?
A: Yes, you can manage your subscription through your Meticulous Making account. This includes changing the delivery frequency, updating payment information, or canceling your subscription.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time through your account settings. Make sure to cancel before the next billing cycle to avoid being charged for the upcoming delivery.
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5. Product Information
Q: How should I store my Meticulous Making products?
A: Store our products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.
Q: How do I use the Body Oils?
A: Apply the Body Oil to damp skin after showering for best results. Gently massage into your skin to lock in moisture and enjoy a soft, radiant glow.
Q: Are the Toners suitable for all skin types?
A: Yes, the Toners are formulated to be gentle and hydrating, making it suitable for all skin types, including sensitive skin.
Q: Can I use the Facial Mists as a setting spray?
A: Absolutely! The Facial Mists can be used as a refreshing toner or as a setting spray to help keep your makeup in place and your skin hydrated throughout the day.
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6. Contact and Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at meticulousmaking@gmail.com or by using the contact form on our Contact Us page. We’re here to help!
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours during business days.
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Still have questions?
If your question wasn’t answered here, feel free to Contact Us. We’re always happy to help!
Q: What is Meticulous Making?
A: Meticulous Making is a woman-owned skincare brand committed to providing clean, cruelty-free, and eco-friendly products. Our mission is to help you achieve healthy, radiant skin with products that are as effective as they are gentle.
Q: Are your products cruelty-free?
A: Yes! All of our products are 100% cruelty-free, meaning we never test on animals at any stage of production.
Q: Are your products vegan?
A: Most of our products are vegan. Please check the product descriptions for specific information on ingredients.
Q: What does “clean ingredients” mean?
A: Clean ingredients refer to our commitment to using non-toxic, safe, and ethically sourced ingredients that are free from harmful chemicals like parabens, sulfates, and synthetic fragrances.
---
2. Orders and Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add your favorites to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other payment methods as specified during checkout.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which usually takes 3-7 business days depending on your location.
Q: Do you offer international shipping?
A: No, we do not currently offer international shipping. We will offer international shipping soon; check back for updates.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.
---
3. Returns and Refunds
Q: What is your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return your products within 30 days of purchase for a refund or exchange. Please refer to our Return Policy for more details.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at meticulousmaking@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: Can I get a refund for a subscription order?
A: Subscription orders are non-refundable once the billing cycle has started. However, you can cancel or pause your subscription for future orders. Please see our Subscription Policy for more information.
---
4. Subscription Services
Q: How do I subscribe to a product?
A: You can subscribe to any eligible product on its product page by selecting your preferred delivery frequency (e.g., monthly, bi-monthly). Once selected, proceed to checkout as usual.
Q: Can I change my subscription details?
A: Yes, you can manage your subscription through your Meticulous Making account. This includes changing the delivery frequency, updating payment information, or canceling your subscription.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time through your account settings. Make sure to cancel before the next billing cycle to avoid being charged for the upcoming delivery.
---
5. Product Information
Q: How should I store my Meticulous Making products?
A: Store our products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.
Q: How do I use the Body Oils?
A: Apply the Body Oil to damp skin after showering for best results. Gently massage into your skin to lock in moisture and enjoy a soft, radiant glow.
Q: Are the Toners suitable for all skin types?
A: Yes, the Toners are formulated to be gentle and hydrating, making it suitable for all skin types, including sensitive skin.
Q: Can I use the Facial Mists as a setting spray?
A: Absolutely! The Facial Mists can be used as a refreshing toner or as a setting spray to help keep your makeup in place and your skin hydrated throughout the day.
---
6. Contact and Support
Q: How can I contact customer service?
A: You can reach our customer service team via email at meticulousmaking@gmail.com or by using the contact form on our Contact Us page. We’re here to help!
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours during business days.
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Still have questions?
If your question wasn’t answered here, feel free to Contact Us. We’re always happy to help!