Sweet Orange Glow Facial Toner

Usage Instructions:

1. Cleanse: Start with clean skin. Use your preferred cleanser to remove any impurities, makeup, or excess oils. Pat dry with a clean towel.

2. Quantity: Use a small amount of the product until desired results are reached.

3. Massage: Lightly massage into your skin. Focus on areas that feel dry or require extra hydration.

4. Frequency: For best results, use once daily or as needed.

5. Sun Protection: If using in the morning, follow up with a broad-spectrum sunscreen to protect your skin from UV damage.

6. Storage: Keep the product in a cool, dry place away from direct sunlight.

For external use only. Avoid contact with eyes. If irritation occurs, discontinue use and consult a healthcare professional.

1. General Information

Q: What is Meticulous Making?
A: Meticulous Making is a woman-owned skincare brand committed to providing clean, cruelty-free, and eco-friendly products. Our mission is to help you achieve healthy, radiant skin with products that are as effective as they are gentle.

Q: Are your products cruelty-free?
A: Yes! All of our products are 100% cruelty-free, meaning we never test on animals at any stage of production.

Q: Are your products vegan?
A: Most of our products are vegan. Please check the product descriptions for specific information on ingredients.

Q: What does “clean ingredients” mean?
A: Clean ingredients refer to our commitment to using non-toxic, safe, and ethically sourced ingredients that are free from harmful chemicals like parabens, sulfates, and synthetic fragrances.

---

2. Orders and Shipping

Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our products, add your favorites to the cart, and proceed to checkout.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other payment methods as specified during checkout.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1-2 business days and shipped via standard shipping, which usually takes 3-7 business days depending on your location.

Q: Do you offer international shipping?
A: No, we do not currently offer international shipping.  We will offer international shipping soon; check back for updates.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order.

---

3. Returns and Refunds

Q: What is your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return your products within 30 days of purchase for a refund or exchange. Please refer to our Return Policy for more details.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at meticulousmaking@gmail.com with your order number and reason for return. We’ll guide you through the process.

Q: Can I get a refund for a subscription order?
A: Subscription orders are non-refundable once the billing cycle has started. However, you can cancel or pause your subscription for future orders. Please see our Subscription Policy for more information.

---

4. Subscription Services

Q: How do I subscribe to a product?
A: You can subscribe to any eligible product on its product page by selecting your preferred delivery frequency (e.g., monthly, bi-monthly). Once selected, proceed to checkout as usual.

Q: Can I change my subscription details?
A: Yes, you can manage your subscription through your Meticulous Making account. This includes changing the delivery frequency, updating payment information, or canceling your subscription.

Q: How do I cancel my subscription?
A: You can cancel your subscription at any time through your account settings. Make sure to cancel before the next billing cycle to avoid being charged for the upcoming delivery.

---

5. Product Information

Q: How should I store my Meticulous Making products?
A: Store our products in a cool, dry place away from direct sunlight to maintain their freshness and effectiveness.

Q: How do I use the Body Oils?
A: Apply the Body Oil to damp skin after showering for best results. Gently massage into your skin to lock in moisture and enjoy a soft, radiant glow.

Q: Are the Toners suitable for all skin types?
A: Yes, the Toners are formulated to be gentle and hydrating, making it suitable for all skin types, including sensitive skin.

Q: Can I use the Facial Mists as a setting spray?
A: Absolutely! The Facial Mists can be used as a refreshing toner or as a setting spray to help keep your makeup in place and your skin hydrated throughout the day.

---

6. Contact and Support

Q: How can I contact customer service?
A: You can reach our customer service team via email at meticulousmaking@gmail.com or by using the contact form on our Contact Us page. We’re here to help!

Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours during business days.

---

Still have questions?
If your question wasn’t answered here, feel free to Contact Us. We’re always happy to help!

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

In the event of high volume of orders or postal service issues, expect delays.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping is available for all orders over $50 with the use of code "FreeShipping" upon placing the order. Pricing cannot be adjusted after the order is authorized and placed.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at meticulousmaking@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at meticulousmaking@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

You can find our full Refund Policy here:  Refund policy – Meticulous Making

If you have any further questions, please don't hesitate to contact us at meticulousmaking@gmail.com

Last Updated:  08/11/2024

About Us: Empowering Beauty with Clean, Cruelty-Free, and Eco-Friendly Ingredients

Welcome to Meticulous Making, a proud woman-owned business dedicated to transforming skincare with clean, natural, cruelty-free, and eco-friendly ingredients. Our mission is to empower individuals to feel confident in their skin by offering products that are not only effective but also safe for you, the environment, and our animal friends.

Founded with a passion for wellness and a commitment to quality, Meticulous Making believes that beauty should be as pure as it is powerful. We carefully source every ingredient to ensure that our products are free from harmful chemicals, synthetic fragrances, unnecessary additives, and animal testing. We also prioritize eco-friendly practices, using sustainable packaging and responsible sourcing to minimize our environmental footprint. Our ingredients are ethically sourced, organic, vegan-friendly, and cruelty-free, ensuring that our products nourish your skin while respecting the planet and all living beings.

Our commitment to clean beauty goes beyond just what's in our products. As a woman-owned business, we are dedicated to fostering a community that supports and uplifts women everywhere. We believe in transparency, sustainability, and creating a positive impact through every product we craft.

Thank you for choosing Meticulous Making. Together, we can embrace beauty that’s clean, conscious, cruelty-free, eco-friendly, and truly empowering.